Services / Import Pickup (Overseas Collection)
Import Pickup (Overseas Collection)
Goods from other countries? We collect them, consolidate in Hong Kong and ship on to you.
Need something collected outside China? Tell us where — documents, parcels or pallets — and we pick it up from the sender in any of 170+ countries, bring it to our Hong Kong hub to combine with your China cargo, and ship it on to you in the USA or Canada.
What's included
- Collection from 170+ countries — documents, parcels and pallets
- Customs clearance included
- Tracking from pickup to delivery
- Typical arrival at our Hong Kong hub 2–3 days after pickup, then onward to the USA or Canada
Frequently asked questions
How does overseas pickup work?
Tell us the sender's address, sign our letter of authorization, and we collect from any of 170+ countries, bring it to our Hong Kong hub and ship it on to you in the USA or Canada.
Who pays for an import pickup?
The customer who books the pickup pays. We can't bill the sender.
Good to know
- We need a signed letter of authorization to collect on your behalf — we send you the template.
- For anything other than documents, the sender must provide a commercial invoice, or transit will be delayed.
- Chargeable weight is the greater of actual weight and volume weight (L × W × H in cm ÷ 5000), re-checked on arrival.
- Pickup requests: Monday–Friday, booked before 4:30 PM (China time) are arranged the same day.
- The person who books the pickup pays; we can't bill the sender.